Advice and Administration Assistant

Overview

How you’ll make a difference

Being an Advice and Administration Assistant in our Children’s Centres offers a meaningful opportunity to support families and young children by providing high-quality administrative support and frontline advice. You will be the first point of contact for parents and carers, helping them access vital services in a welcoming and inclusive environment. 

What you will be doing

• Daily, you will assist parents in registering to use the services offered at the Children’s Centre such as parenting groups, stay and play and baby hub groups.
• Using your eye for detail, you will input financial transactions and other data across a range of systems.
• You will be responsible for signposting parents and other centre users to services relevant to their needs.
• On a regular basis, you will ensure that Children’s Centre services and activities are publicised effectively, making sure that all relevant publication materials are up-to-date, including the Children’s Centre website.
• As required, you will provide administrative support to the Practice Manager and Senior Family Workers.
• On occasion, you may be responsible for ensuring arrangements are in place for the opening and/or closing of the centre.

What we need from you

• We require candidates to have relevant administrative experience, ideally supported by an NVQ Level 2 or 3, or GCSEs (grades C or above) in maths and English, or an equivalent qualification.
• It is essential that you have strong IT skills, particularly in the use of Microsoft Office, with experience in accurately updating database records in a timely manner.
• Given the elements of the role, you will have previous experience in a customer-focused environment, with a proven ability to work directly with clients.
• You will be confident in dealing with people face-to-face, over the phone or via email, some of whom may be upset or in need of guidance. You should be able to use your initiative and judgement, drawing on your previous experience to resolve day-to-day issues independently.
• Excellent written and verbal communication skills are key. You must be confident in providing advice and guidance in person and recording important information accurately into a case management system.

What you need to know

• This role is based at our Children’s Centre in Cadbury Heath.
• There is also a role based at our Children’s Centre in Staple Hill, if you wish to be considered for both roles, please submit an application to each job. Job ID 2025-2219

 

Interviews will be held on Friday 12th December 2025.

How a career at South Gloucestershire Council is different

• We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

 

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We’re providing essential services across our internal network to ensure we can fully support our community.
• We’re positive and forward thinking, always looking for new and innovative ways of working work and were ambitious about the future.

We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

To view the full job description, please click this link: Advice and Administration Assistant – Job Description