Client Advisor – Firenze

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

We are looking for a Client Advisor to join our team in Florence on a full-time basis. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

RESPONSIBILITIES

SERVICE AND SALES

• Meet and exceed individual and store sales and other commercial KPIs
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.

CLIENT ENGAGEMENT

• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.

PERSONAL PROFILE

• A proven track record in delivering sales and exceeding targets in the luxury retail industry
• Previous experience in Clientelling
• A strong interest in fashion, art and culture
• Strong product knowledge and good understanding of store retail operations
• Experience in working as part of a team
• Fluent in Italian and English

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.