Overview

The Client Payroll Executive will be responsible for processing full-cycle payrolls for multiple customers while maintaining high level of customer service.

Responsibilities:

  • Responsible & fully accountable for the payroll & audit function of multiple clients with a range in complexity from one client to another.
  • Responsible for scheduling & running the assigned client payrolls.
  • Follow standard operating procedures & best practices.
  • Maintains complete, accurate & timely client/employee records based on real time requests.
  • Maintains complete & accurate client profile notes & processing instructions for each client.
  • Responds to & resolves all incoming telephone calls &/or email inquiries from clients/partners.
  • Delivering the highest level of customer service within expected timelines.
  • Create & manage client communication & their requests.
  • Serve as the first point of contact for their clients on daily requirements and escalations.
  • Provide resolutions to client requests & issues.
  • Balance respective payrolls based on PSI fall yearend audit calendar.
  • Ensure all auditing issues are addressed & or escalated to management for action.
  • Responsible for processing year-end for all clients, including but not limited to T4s, RL-1Slips, EHT Annual Reconciliation, Workers’ Compensation annual filling and more.
  • Utilizes all internal tools & processes to ensure payroll compliance & service excellence.
  • Partner with implementation team to review setup to ensure seamless transition of new clients.
  • Provide suggestions for system changes to ensure program enhancements are addressed.

 

Qualifications & Experience:

  • Canadian Payroll Association (PCP) certification preferred.
  • Multi-province payroll experience required.
  • Strong PC experience, understanding of operating systems and MS Office; Advance Excel skills required.
  • Minimum 2 years of client service experience
  • 3 Year experience – Payroll processing &/or administration; Payroll experience in all provinces and territories preferred
  • Minimum 2 years of year-end experience

 

Competencies:

  • Superior client service skills and strong active listening skills
  • Effective communication skills (written and verbal)
  • Proven ability to multitask and complete tasks and project work within tight timelines
  • Demonstrated prioritization, organization, time management and follow-up skills
  • Independent thinker who is highly motivated and possesses an intrinsic passion for quality
  • Ability to work in a constantly changing environment and consistently achieve quality standards
  • Strong organizational skills; including effective prioritization and follow-up
  • Proven ability to work independently or in a team environment
  • Detailed oriented

Salary: Competitive + Bonus + Benefits
Location: Toronto

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