Overview
Customer Experience Advisor
Location: Teddington with flexibility
Salary: £33,951.00
Who we’re looking for
You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming and genuinely responsive.
By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.
By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
You’ll find a full description of our values here
Feel a connection? If this sounds like you, click on ‘apply now’
Closing date for applications is 24 November
