Overview
Job Purpose and Summary
You will be providing a high level of customer service that meets and on occasions goes beyond customer expectations. Ensuring that all customer queries are handled in a prompt and professional manner, taking ownership of issues, utilizing all available resources. You'll need previous experience of handling customer complaints/enquiries via telephone, in writing or face to face and to be proficient in Microsoft Office, possess accurate data entry skills.
What we give
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Customer Complaints Handling
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Able to obtain and use technical knowledge of Canon Photo and Print products to handle consumer claims,
- Ensure best consumer experience during consumer care process
- Generate consumer insight based on Canon forums and social media
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Register repairs, cost estimates and handle invoicing to customers.
- Interact with customers at the customer desk, by phone and e-mail.
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Serve the technicians with repairs.
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Handle the packing of incoming and outgoing repairs.
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Attend photo and print events (fairs) where customer service is required
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Warranty and chargeable repairs on Canon Professional Photo and Video Products as well as Consumer products (Print) both as bring-in and On-Site service
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Service Partner Management, Settlement, Support and Training of service Partners
What we ask
You are likely to have a previous background in customer service where you have communicated clearly and concisely in Polish and English, input data accurately and responded to customer queries in a timely manner.
Your time management and organizational skills will be fine-tuned with an ability to quickly understand customers issues or complaints. Working to a cost effective and commercially viable solution will ensure you are successful in this role.
Flexible and adaptable approach when working with team members or other departments to achieve the teams/departments objectives and targets.
Adapt to new or additional tasks/projects within the Customer Service team when requested to by the Manager
You will need
Warsaw
Further information
• Focus on the customer
• Communicate effectively
• Apply high standards of accuracy
• Create solutions to problems
• Flexibility
• Act as a team player
• Take ownership and accountability
• Interest in photo and printing general to be able to understand and communicate with Canons professional photographers in a proper way
Required Languages:
Polish
English
