General Manager – Full Time

THE ROLE

• Drive the implementation of new and innovative strategies and will ensure a positive experience for all guests and increase SPH.
• Work collaboratively with Freight Island to ensure operations are running smoothly and in sync with one another.
• Establish and maintain high standard of staff performance and exceptional customer service.
• Ensure the operations team hold daily shift briefings to keep everyone informed.
• Communicate changes in processes to all relevant teams.
• Support Freight Island in delivering the venue’s strategy and vision.
• Ensure staffing levels are at the correct levels at all times and people are recruited into the right roles.
• Ensuring on site budget targets are being met (staffing, stock & fixed costs)
• Perform quality controls and monitor team KPI’s & performance
• Develop the team to be the best that they can be. Promote from within and build a team spirit to create a happy working environment.
• Oversight of recruitment & staffing procedures, with support from the team.  
• Oversight of drink menus
• To control the financial performance of the business, seeking to exceed targets and margins set.
• To ensure that company & venue policies are being upheld.
• Regularly meet with the Freight Island team to communicate changes, improvements.
• To ensure Peppermint and venue H&S is upheld doing spot checks.
• To ensure that paperwork is being correctly completed by all departments.
• To ensure reporting to Peppermint head office & Freight Island is being upheld by all senior management.  
• Ensure that venue EPOS is working correctly and communicate any problems to Peppermint head office.

Operational responsibilities

• Lead weekly rota side off
• Lead weekly update meetings with Freight Island.  
• Nominated DPS
• Responsible for on site spending sign off
• Working with Peppermint FOH event managers to ensure customer service

Hours

• Up to 48h per week
• Full time

Who we are:

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.

Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.

As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.

Website https://levy.co.uk/

LinkedIn  Levy UK

Twitter @Levy_UK 

Instagram @Levy_UK_ Ireland

Facebook @Levy_UK  

Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world’s leading foodservice company. We specialise in providing food, vending and related services on our clients’ premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received.  You are therefore advised to apply at your earliest convenience.

Compass Group UK+I