Overview
Job Title: Head of Customer Resolution
Salary: £57,100-£73,000
Location: Cambridge, hybrid.
Contract: Permanent, full time 35 hours per week
These are exciting times for International Education, as we look to continue to enhance the service we offer to our customers. You will be keen to roll up your sleeves to lead the efforts to address and resolve customer issues, ensuring a positive resolution and contributing to overall customer satisfaction.
About the role
This role is crucial in shaping the customer resolution strategy, fostering a culture of customer excellence within the whole organisation. You are passionate about getting it right for customers, driving improvements to the customer experience and embedding a customer-focused approach in our processes and…
