Overview

Salary: £9.65 per hour

Shift hours: Part Time

We’re currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 20 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

  • First point of contact for incoming telephone calls and service requests received by telephone and e-mail 
  • Escalate any complaints as required and support continuous improvement 
  • Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement 
  • Sort and dispatch calls to relevant departments 
  • Monitoring phone lines, handling incoming calls with varying queries. 
  • Resolve any issues accurately first time 
  • Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.  
  • Ensure exceptional client delivery standards  
  • Previous experience in this role/similar position is essential  
  • Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality   
  • Committed to following procedures and ensuring tasks are fully completed 
  • Exceptional organisation skills with the ability to prioritise to meet deadlines.   
  • Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet  
  • Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.  
  • Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.  
  • This position is subject to a Disclosure & Barring Service check; costs met by the employer.  

Reference: com/2308/71075004/52508915/MED

Location: Mansfield

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