Overview
Join our team at Hafan y Môr holiday park in scenic North Wales next to the beach with views of the mountains.
Pwllheli, Gwynedd, North Wales LL53 6HX GBR
Job Details
Position: Holiday
Home Experience Administrator
Type: Full-Time /
Part-Time / Seasonal
Pay Rates: Up to £12.21 per
hour depending on age
We
can provide on-site accommodation, subject to availability and T&Cs.
Join our One
Great Team here at Haven as a Holiday
Home Experience Administrator, where you’ll be the heart and soul of our lettings and owners experience, making their stay with us feel
extra special!
As a
Holiday Home Experience Administrator, you will play a key role in supporting
the daily operations of the sales office front desk while ensuring a seamless
experience for our lettings and owners.
Key
Responsibilities
– Working
closely with the sales and customer service teams to address any post-purchase
queries or concerns.
– Supporting
the daily operations of the front desk, ensuring smooth coordination of
administrative tasks and guest interactions.
– Assisting
the Sales Team with administrative tasks, including document preparation,
appointment scheduling, and record-keeping.
– Create a welcoming space, ensure a clean, safe, and inviting environment where guests,
owners, and visitors feel completely at home.
Requirements
– Experience in roles such as Customer Service Advisor, Reception Team
Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
– Customer
focused with a passion for working with people.
– Can actively listen, communicate clearly, and maintain a professional, friendly manner.
– Ability to handle challenges or guest complaints with patience, tact,
and efficiency.
What We Offer
– Attractive
pay with overtime opportunities.
– An inclusive,
supportive work environment.
– Comprehensive
training and ongoing support.
– Career
development opportunities, including fully funded qualifications.
– Exclusive
team perks, including up to 50% off on-park dining, 20% discounts on
Haven Holidays and in-store purchases, free access to our facilities, savings
at national brands and retailers, and so much more!
How to Apply
To apply for
this role, click apply now and answer a few quick questions, which should take
about 5 minutes. Once submitted, a member of our team will reach out to you. If
shortlisted, our interview process may consist of two stages: an interview and
a skills test.
If you require any assistance or reasonable adjustments during the application process,
please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity,
equity, and inclusion are at the heart of who we are and what we do. We
encourage applications from all backgrounds, communities and industries and we
are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a
job-share.
