Overview
Your role at Signature
At Signature we would like to work toward a “Care with Hospitality” approach. We are carefully setting the standards supported by learning and ongoing quality monitoring from the core of our service delivery model.
From our exceptional dining experiences to our luxurious environment, our Hospitality Manager oversees all non-clinical areas of our home. You’ll be responsible for managing & overseeing Food & Beverage service, Culinary (Kitchen), housekeeping, activities and front of house (Reception & Concierge), to ensure everyone who lives in and visits your home has the best possible experience.
Alongside the day to day running of your departments, ensuring your team are meeting the highest levels of service, you’ll be building relationships with residents, championing their experience, taking on board their feedback and managing their expectations. You’ll take the lead in resolving complaints and investigating incidents. You’ll manage the home’s budget and any costs associated with your teams, including provisions from external resources.
You’ll also be a supportive and caring leader. You’ll ensure your team has the right skills to meet the needs of your home, identifying and facilitating any training and development. You’ll lead by example, maintaining high standards and setting out clear expectations of each team member. You’ll also be their mentor and someone they can rely on in a difficult situation.
What Signature Offer
- Up to £50,000 per annum, plus annual bonus
- Full Time Hours, 40 hours per week
- Core Hours: 09.00am – 17.30pm, with 1 late shift per week 12.00pm – 20.00pm
- We require you to be flexible to work 1 in 4 weekends
- Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
- Workplace pension
- Free meals on shift for staff working 6+ hours
- Private medical insurance and company sick pay
- Life Assurance Scheme
- ‘Blue Light’ discount scheme eligible
- Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
- Staff recognition scheme – Purple Heart Award
- Ongoing career training and development
- Employee Assistance Programme, occupational health support and wellbeing services
- Plus cycle to work scheme, study support, long service awards and more
Transport Links
- Commuting – Hertford East (0.6 miles) and Hertford North (0.7 miles)
- Bus number – 324 (0.3 mile walk)
- Free parking on site for car drivers
Signature People
We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.
As well as your dedication to providing exceptional service, 1 to 2 years’ experience in a supervisory role, ideally in healthcare, restaurants or hotels, industry relevant qualifications, and local market knowledge are all a big advantage.
Job Reference: signaturec/TP/38357/10162
