Overview
We are looking for a compassionate and proactive Hub Support Worker to join our Volunteering and Social Engagement team, working across two hub locations: Redbridge and Hackney. In this role, you will create and maintain a supportive and engaging social environment within our hubs, and in the wider community. You will organise and facilitate activities, support individuals with practical needs, conduct assessments, and connect people to relevant services.
At Jami, we value the peer support approach, recognising the power of lived experience in mental health to help build connections and support others. If you are committed to these values and have experience in social care, mental health, or community work, we want to hear from you.
This post is working 24 hours per week (Monday to Friday) across to Hubs Redbridge and Hackney.
What you will be doing:
- Plan and lead social and recreational activities both in the hub and local community venues.
- Facilitate informal conversations, fostering a welcoming atmosphere in the hubs.
- Assist with the lunch service, encouraging community involvement.
- Conduct assessments for new and existing service users.
- Build supportive relationships and link service users to additional Jami services when needed.
- Provide practical support such as helping with phone calls or correspondence.
- Support service users in building personal and life skills, promoting greater independence.
- Work with external agencies to ensure service users receive appropriate signposting.
- Help facilitate cultural and faith-based activities, including Friday night dinners and festivals.
- Maintain accurate records and adhere to confidentiality, health and safety, and equality standards.
What you will need:
- Secondary School Education (Essential)
- Further or higher education in social care, community work, or related fields (Desirable)
- Training in Peer Support or Mental Health First Aid (Desirable)
- Experience in health or social care (Essential)
- Experience working in mental health or the charity sector (Essential)
- Understanding of recovery and factors affecting mental health (Essential)
- Knowledge of equal opportunities and socioeconomic factors impacting mental health (Essential)
- Personal experience of using mental health services (Essential)
- Strong communication, group facilitation, and problem-solving skills (Essential)
- Ability to work independently and in a team (Essential)
- Good IT skills, including Microsoft Office and video conferencing (Essential)