Overview
Salary: £57000 per annum
Shift hours: Full Time
We are seeking a dedicated and experienced Operations Manager to lead our team at Barnet Hospital. As the Operations Manager, you will be responsible for overseeing the delivery of domestic, patient catering, porter, and retail services. This role holds full accountability for legislative and contractual compliance, as well as ensuring the financial performance of the site.
As a Operations Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your key responsibilities will include:
- Understand and fulfill all contract terms and obligations within agreed timeframes.
- Establish systems for capturing, managing, and reporting performance metrics.
- Attend meetings with clients and department heads to ensure effective communication and collaboration.
- Identify, develop, and implement service improvements in liaison with clients.
- Promote the unit and act as a Compass Advocate at all times.
- Ensure adherence to company and Trust procedures.
- Oversee quality monitoring, satisfaction audits, and action plan implementation.
- Analyse and manage unit costs effectively.
- Complete labor schedules within budgetary constraints.
- Manage sickness, absence, and attendance.
- Implement relevant health, safety, and environmental procedures and ensure compliance.
- Provide necessary training and supervision to enable safe and effective work practices.
- Maintain up-to-date training records for all employees.
- Conduct daily briefings and communicate site and company targets.
- Support, train, coach, and develop team members.
- Ensure team motivation and performance management.
- Facilitate regular meetings with direct reports and department representatives.
- Conduct annual appraisals/job chats.
Our ideal Operations Manager will:
- Knowledge of soft service delivery in hospitals.
- Excellent communication skills to liaise effectively with diverse stakeholders.
- Strong management and leadership skills to maintain high standards and represent company values.
- Sound judgment and critical decision-making abilities.
- Commitment to simplicity, efficiency, and innovation.
- Understanding of health and safety regulations, particularly in healthcare settings.
- Commercial awareness and accountability for financial performance.
- Experience in leading and managing teams in healthcare environments.
- Proficiency in communication, people management, and financial acumen.
- Organized and solution-oriented approach to problem-solving.
- Self-motivated with the ability to adapt to a changing environment
- I.T. literate
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/2304/72387005/52637771/ONEWJ
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!
Reference: com/2304/72387005/52637771/ONEWJ
Location: Barnet
