Overview

The role of a PSI Senior Implementation Specialist is critical in establishing the initial interaction with a new client/partner. The Implementation experience is the first measurable experience for PSI partners and clients, setting the tone for the daily boutique-managed services experience PSI Payroll Services Inc. provides.

The Implementation Specialist will work with the client/PSI Partner and the Implementation Team to ensure that clients new to PSI Payroll Services are set up in a timely and accurate way. They will provide guidance and assistance to collect and enter all required information while ensuring a seamless transition in the client’s payroll process and output reporting requirements.

Responsibilities 

 

  • Act as point of contact with new clients while assisting in discovery, gap analysis and solutions.
  • Works collaboratively with clients and stakeholders to develop an implementation project plan.
  • Leads regular progress meetings.
  • Creation of the company shell in the payroll software ensuring that all relevant data is collected and entered.
  • Identify, collect, and upload all relevant year-to-date values if any.
  • Training, testing, and validation with the client before the first 'LIVE' payroll processing run.
  • Audits the payroll system to ensure data integrity and accuracy.
  • Determine the level of complexity of the new client payroll for distribution purposes.
  • Process the client payrolls until it can be seamlessly transitioned to the Operations team.
  • Assist in the development of streamlined data processes and recommend improvements where appropriate.
  • Provide feedback to the Head of Implementation on the transition of new customers.
  • Assist Management in developing audit procedures to ensure accuracy.
  • Assist in the year-end process and perform special tasks as requested by Management.

Ideal Experience & Competencies that we're looking for 

 

  • Post-secondary education or equivalent business experience
  • 4 Years of work experience in a multiprovincial payroll environment or Payroll Processing Centre.  Quebec payroll knowledge.
  • Legislative compliance in all jurisdictions.
  • Payroll Compliance Professional (formerly Payroll Compliance Practitioner) Certificate required.
  • Payroll Leadership Professional (formerly Certified Payroll Management) Certificate and relevant work experience (Desired)
  • Strong active listening skills and exceptional customer/partner service focus and approach
  • Clear and professional communication and presentation skills (written and verbal)
  • Strong organizational skills with proven ability to organize, multitask and effectively manage tight timelines and projects with strong follow up. 
  • Highly motivated independent thinker possessing an intrinsic passion for quality
  • Ability to work in a changing environment while consistently achieving quality standards
  • Proven ability to work and solve problems independently as well as within a team environment

Salary: Competitive + Bonus + Benefits
Location: Toronto, Canada Remote

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