Senior Shop Manager


Salary: £25,959 to £29,217 per annum

Hours: 37.5 per week, Monday to Sunday

Location: Crayford, DA1 4ES

(you will be required to work and travel to other retail shops)


Are you a retail Manager looking for a development opportunity within a multi-site environment?

As a Senior Shop Manager, you will have a background in retail and have experience in a multi-site environment. You will lead the shop managers across the different retail shops to drive sales to achieve strategic objectives and targets.  

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

  1. Collaborate with the Head of Retail to plan, set, and manage the annual retail operating budget, taking corrective actions as needed.
  2. Ensure your teams are delivering as per the strategic plan and in line with company policies and procedures.
  3. Monitor and evaluate the commercial performance of each shop with your remit and E-commerce division, reporting to the Head of Retail regularly.
  4. Oversee retail property management matters, ensuring compliance and maintenance of property databases.

Essential requirements:

  • Proven experience in managing, supporting and resourcing a geographically dispersed team through setting and monitoring objectives and targets.
  • Proven experience in managing and setting budgets.
  • A good understanding of retail management and the challenges of working within the voluntary sector.
  • Excellent customer service skills.
  • Good organisation and planning skills with the ability to manage and prioritise workload. 

How to apply:  

By application form either online, downloadable from our website or by submitting a CV and cover letter to HR@ellenor.org.

CV’s without a cover letter will not be considered.


Application Deadline: 31 May 2024


Interviews on: 7 June 2024


ellenor is committed to recognising and valuing people’s differences and promoting an inclusive environment for everyone. We are committed to recruiting and retaining an outstanding and diverse team of individuals who will work together to support our patients and their families at one of the most difficult times of their lives.

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