Overview
Salary: £27711 – £33366
Shift hours: 37
Coventry City Council’s Digital Services has an exciting opportunity within the busy Systems Team.
We are seeking an enthusiastic individual to join our team. We are responsible for the application management lifecycle for the city council’s line of business ICT systems. We currently support over 200 applications, which are used by staff across the entire authority, including schools, libraries, and the youth offending service.
You will play a key role within Coventry City Council’s Digital Services Directorate and be part of a motivated support team. You will be responsible for providing Application Lifecycle management duties for a portfolio of line-of-business systems, which will cover systems from various council departments.
Key Duties
- Second line support for line of business systems
- Managing change controls
- Implementation of new systems
- Implementation of upgrades to existing systems
- Manipulation of applications.
These activities include resolving incidents, raising and managing change controls, including scheduling upgrades and patches, escalation to third parties and tier 3 staff within the team and proactive support of systems.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This is a busy role, which will require excellent organisation, great communication skills, a flexible approach, and we are looking for someone with the credibility to quickly establish themselves in the role.
You will have experience in developing and supporting business applications, ideally in a local government environment. With a good analytical mind and strong communication skills, you will be able to understand customer requirements and resolve issues efficiently.
You will need to have relevant and appropriate experience, and be able to work with people at all levels of an organisation. You must have skills and experience in supporting business applications, ideally within a local government environment.
This means we are looking for someone who has:
- A strong understanding of ICT standards, along with technologies like SaaS, cloud computing, and web services.
- Proven experience in delivering and managing application support services.
- Excellent communication and stakeholder management skills.
- A proactive mindset with a passion for service excellence and continuous improvement.
- A team player who leads by example and thrives on collaboration.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date: 5th September
Reference: coventrycc/TP/64676/11375
