Overview
Head of Financial Services Programmes – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
We’re looking for a dynamic and strategic leader to drive the end-to-end delivery of our Financial Services & Payments transformation programme. This high-impact role will oversee a portfolio of complex initiatives, working closely with senior stakeholders across M&S, M&S Bank, and external partners to deliver customer-centric and business-critical outcomes.
You’ll lead cross-functional teams to scope, solve, and deliver change across key workstreams including General Insurance and Travel Money migrations and programme delivery. With full ownership of programme governance, finance, and business readiness, you’ll ensure seamless transition into BAU while managing risk in a fast-paced, high-stakes environment.
What you’ll do
- To work with the Financial Services Director, the Financial Services Leadership Team and other business owners (internal and external 3rd parties) to define scope, objectives and benefits/budget of the workstreams and develop the right plan to deliver.
- To manage the end-to-end FS&P transformation programme, bringing cross-functional teams together to scope, solve problems, manage progress and ensure the committed outcomes are delivered
- Reporting on progress and issues / risks. To monitor and manage programme risk across a fast paced, high risk environment with competing factors and new challenges
- To own business readiness, leading associated change management activity to deliver and embed the transformation programme of work. To ensure change is managed with a clear transition plan to the BAU set up
- To oversee initiatives and value streams, working with cross-functional teams to deliver the change, including problem solving and coordination of stakeholders, bringing content expertise where possible
Who you are
- Advanced programme management experience
- Strong collaboration skills
- Strong attention to detail
- Senior Stakeholder Management and adaptive communication styles
- Financial Services experience Desirable but not essential
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programs to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process #hybridrole #LI-Hybrid #LI-OT1
