The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

 

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

The role of Head of Support for Study will lead on the Support for Study processes for the university. With significant experience,  the post-holder will possess a specialist knowledge of issues related to student mental health, including the assessment and management of risk. They will also be responsible for the management of the Support or Study team, including casework supervision, and providing expert knowledge and support to colleagues across the university in relation to the university’s Support for Study processes and how they can support students through their studies.

 

The Head of Student Conduct and Appeals (Support for Study)  works closely with other G7s staff within the team (Head of SCA, Non-Academic Misconduct and Head of Academic Misconduct) and within and across other teams and functions, engaging with a wide-range of colleagues across King’s to drive a positive and transformative impact on the student experience. This includes ensuring: 

 

•         that services are delivered efficiently and consistently across King’s;

•         the mutual role of service users and those delivering services are understood so that the services deliver value and impact;

•         the key measures of service effectiveness reflect the reality on the ground;

•         the mutual dependencies of services across and within functions are managed to embed a culture of service, transparency and continuous improvement across King’s.

 

We are looking for an individual who shares our aspirations and our values, who is comfortable working operationally and using data driven approach who understand how to deliver effective services to students and other end-users, and who is equipped to work in a high volume, complex and fast-paced environment.

 

This is an exciting opportunity for candidates looking to support this essential service area and who wish to utilise their skills and expertise in academic policy, regulations and in supporting students.

 

This is a full time post (35 hours per week), and you will be offered an indefinite contract.