Overview
Sales Support Advisor – Sunderland, UK
Ready to power the future? Join our Sales & Marketing team as a Sales Support Advisor and help customers make smart Energy and EV choices—while building a rewarding career in a team that’s driving change.
The Opportunity
The Sales & Marketing team is key to the success of the Retail business. Doing amazing things with data, campaigning, strategy and making sure we sustain our business is in our DNA and allows us to surface key insights that both enable our operational teams to deliver value add activities and drive our commercial performance.
As a Sales Support Advisor, you’ll be the voice of EDF for customers exploring our energy and electric vehicle (EV) solutions. You’ll guide them through their journey, provide expert advice, and help them make informed choices—all while delivering exceptional service and meeting compliance standards.
If you have previous experience in a sales or customer service environment, then we would love for you to apply!
Pay, benefits and culture
Alongside a starting salary of £25,719, potential to earn 3% bonus, 25 days holiday plus bank holidays and a market-leading pension scheme. In addition to this there will be a commission structure with earnings capped at £36,902 (before 3% bonus).
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone’s working needs are different. Whether you’re in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated. This is a hybrid role which means you will only be expected to work in our office in Doxford 3 days a week. The rest of the week you’ll be able to work from home.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What you’ll be doing
- Handling inbound calls from existing and prospective customers who might be:
- Moving home
- Reaching the end of a fixed-term tariff
- New to EDF and exploring supplier options
- Interested in EV tariffs, B2B partner services or staff tariffs
- Providing quotes, explaining terms and conditions, and processing successful sales in our Kraken system
- Ensuring all sales are fully compliant with regulatory and internal standards—only compliant sales count toward commission
- Working towards sales targets in a supportive, performance-driven environment
- Operating within core hours: Monday to Friday, 9:00–17:15
Who you are
We’re looking for individuals who are passionate about customer service and thrive in a sales environment.
To be successful in this role you will bring:
- Experience in a sales or customer service environment
- A customer-first mindset, especially when supporting vulnerable customers
- Confidence in identifying key information and using it to close sales
- Excellent communication and influencing skills
- A collaborative spirit—open to sharing and learning best practices
- A growth mindset—comfortable giving and receiving feedback to improve
If you have the above skills and experience – or simply the passion to grow in this space, then we’d love to hear from you.
Closing date for applications: 26th September 2025
Location: Doxford/Hybrid – 3 days a week in the office.
Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero together.
