Overview
How you’ll make a difference
As a Discharge to Assess Coordinator, you will help coordinate the discharge process for service users who need extra support when leaving hospital, ensuring they return to the most appropriate setting for a further assessment of their long-term care and support needs.
Based at the Transfer of Care Hub in Southmead Hospital, you will work with different partners to ensure service users are on the right pathway and move safely from hospital to home, community care or other services. You will work closely with senior staff to keep everyone informed about each service user’s discharge progress and make sure discharges happen smoothly and quickly.
What you will be doing
- It will be key for you to maintain and update information systems and databases to ensure that service transactions are completed accurately.
- You will coordinate the safe and timely discharge of service users from hospital to their appropriate pathway.
- Daily, you will communicate and work closely with social workers, hospital staff, care providers and other partners, ensuring that they receive appropriate guidance about policies, procedures and processes whilst maintaining effective working relationships.
- It will be your responsibility to respond in a timely and appropriate manner to any queries, complaints, and requests. You will promptly relay any issues that are not possible to resolve to more senior members of your team.
- You may be involved in carrying out research, collating data and presenting information within your area of service specialism. This may include drafting documentation and clear, accessible findings.
- You will provide a wide range of administrative tasks, including maintaining multiple spreadsheets to accurately record and monitor the work of the hospital team. You will ensure records are accurate which will help to inform decision making along with monitoring and maintaining budgets.
What we need from you
- We require you to be educated to a minimum of 3 grade C GCSE’s (or equivalent) including English and maths.
- You will have a good understanding of working in the community in a social care or health setting, with the ability to understand individual needs.
- You must have experience of collating and distributing a range of information relating to service users.
- You will have a good knowledge of Microsoft Excel and IT skills to use a client data system.
- Given the nature of this role, you will have some experience in a relevant area of statutory or voluntary sector work in the health or social care field.
What you need to know
- Your salary is pro-rata to hours worked.
- The working pattern for this role is predominantly 9am – 5pm, with a half day additional. Your rota will require you to work on a Friday.
- This role is hybrid, you will mainly be office based at Southmead Hospital, with opportunities to work from home.
Interviews anticipated on the 20th October 2025.
How a career at South Gloucestershire Council is different
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance – whatever that means for them.
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re building and shaping communities which people are proud of.
- We’re working with the most vulnerable in our community to help them achieve what they want in life.
- We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Discharge to Assess Co-Ordinator
