Overview
Reconnect EoE Referrals Co-ordinator – Fully Remote
Permanent
£22,932
About RECONNECT
RECONNECT is a vital service designed to enable individuals leaving prison to access and sustain supportive interventions that improve their health, well-being, and chances of reintegration. We work alongside service users to create bespoke care plans that address physical health, mental health, and wider support needs. Through strong partnerships with healthcare, probation, and community providers, we ensure a safe, person-centred transition back into the community.
The Role
We are seeking a motivated and compassionate Coordinator to join our RECONNECT team. You will play a key role in supporting individuals as they prepare for release, ensuring they are connected to the right services and empowered to build healthier, more stable lives.
Key Responsibilities
- Receive, process, and triage referrals from prison healthcare teams, probation, and other partners.
- Act as the first point of contact, managing enquiries and ensuring referrals are appropriately prioritised.
- Build trusting, trauma-informed relationships with service users in custody and on release.
- Develop tailored care plans in collaboration with service users and partner agencies.
- Work closely with prison healthcare, probation services, voluntary sector, and community providers to deliver seamless support.
- Maintain accurate and up-to-date records on secure databases.
- Contribute to service monitoring, evaluation, and audits.
- Support the training and development of new RECONNECT staff and trainees.
- Share best practice, engage in risk assessments, and work collaboratively with colleagues to ensure safe, high-quality service delivery.
About You
We’re looking for someone with a strong commitment to supporting vulnerable people, excellent organisational skills, and the ability to work across multiple agencies.
Essential:
- Strong IT and data management skills, including secure record-keeping.
- Excellent communication skills, able to engage with a wide range of stakeholders.
- Ability to work flexibly and adapt to the evolving needs of the service.
- Strong organisational and planning abilities.
- Professional and positive approach when representing The Forward Trust.
Desirable:
- Experience working within the criminal justice sector.
- Experience collaborating with partner agencies to achieve positive outcomes for service users.
- Experience using databases for audit, research, and reporting purposes.
About Us
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits –
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata’d for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.
To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here.
Employee Screening and Eligibility to Work
If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.
