Overview
Buyer – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.
All the details
As a Buyer within our hospitality business, you’ll collaborate with leading suppliers across the UK and Europe to source and develop products that enhance the guest experience and reflect our brand’s commitment to quality and care.
You’ll be responsible for building strong supplier relationships and negotiating to deliver exceptional value while upholding the highest standards in safety, sustainability, and guest satisfaction. Working closely with our Product Development team, you’ll stay ahead of trends in hospitality and wellness, identifying opportunities to innovate and elevate our product offerings across our venues.
This role also involves cross-functional collaboration with teams in supply chain, marketing, guest experience, and operations to ensure smooth product rollouts and impactful in-room and on-site experiences that delight our guests.
If you’re passionate about hospitality, have a sharp commercial instinct, and thrive in a dynamic, guest-focused environment—this is your opportunity to shape the future of our product experience.
What you’ll do
- Drive sales and profit in line with operating plan budgets
- Drive market share performance
- Lead relationship with suppliers through effective commercial management
- Prepare and agree category plan with Management Team through analysis of customer insight, sales and trends
- Set effective range strategies to optimise selling format and product choice, understanding space requirements
Who you are
- Decision making
- Commercial savvy and negotiation skills
- Strong communication and influencing skills
- Analysis of commercial and customer information to seize & deliver commercial opportunities
- Team working
What’s in it for You?
Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- 20% colleague discount for you + 1 household member (after probation)
- Competitive holiday allowance + option to buy more
- Discretionary bonus schemes linked to performance
- Strong pension + life assurance
- Tailored induction + training from day one
- Perks and savings via M&S Choices portal
- Market-leading family policies (parental, adoption, neonatal leave)
- 24/7 wellbeing support (GP access + mental health services)
- 1 paid volunteer day a year
Everyone’s Welcome
We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.
If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.
