Overview
Senior Contract & Business Manager (New Bailey, Manchester, United Kingdom)
Locations: Manchester
Why Sales and Commercial?
In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. We’ve got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are;
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Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that’s unmatched by our competitors
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Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools
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Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force
Why this job matters
You’ll be a senior member of a dynamic contract management team serving one of our biggest, long standing and prestigious UK customers. You’ll talk to the customer every day driving delivery of the contract and also work and direct a wide variety of BT colleagues from across our business to transform customer requirements into reality. You’ll become a master at finely balancing customer satisfaction with our bottom line as you navigate and negotiate a variety of complex contractual conundrums. You’ll experience the everyday job satisfaction in problem solving for our customers and colleagues as part of the NWG contract management team. Additionally you will work to support on Key initiatives support the wider Banking and Financial Services Contract Management team
What you’ll be doing
- Meeting the contracted financial and performance targets and obligations through the complete contract lifecycle. Ensuring supporting functions such as billing, pricing and ordering are delivering for the contact centre P&L
- Leads on delivery of the contract management obligations in Respective Area
o Managing the contractual risks for the lifecycle of the contract
o Management and resolution of conflicts
o Ensuring effective change control of contracts in account (s), to reduce cost and maximise profit for BT
o Work with colleagues from contract assurance and legal to deliver accurate and risk-averse contract changes - Maintain appropriate governance of all activities impacting the financial and contract outcomes of respective contracts
o Uses robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and present large volumes of data effectively
o Build long term customer relationships which drive good business outcomes
o Communicate effectively at all levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal stakeholders with clarity
o Build strong cross-functional relationships, embedding and role modelling collaborative ways of working.
o Ensures commercial decisions taken within the contract DoA structure
o Responsible for Supplier relationship, overseeing delivery of supplier commercial obligations - Works with our delivery and service organisations to ensure that key projects and programs deliver against their obligations and impact the P&L positively.
- Provide informal ongoing mentoring and coaching to team members, ensuring they have the resources needed to work effectively.
The skills you’ll need
Benefits Include
- 15% on target bonus
- Health Care
- Car Allowance
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 25 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
Flexible working
BT have moved to a hybrid working model – you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
About us
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
