Overview
Commercial Manager – Travel Money – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
Join M&S as a Commercial Manager – Travel Money and play a pivotal role in driving profitable growth across our Travel Money business. You’ll lead the development and execution of our omnichannel strategy, using data-driven insights to shape forecasts, budgets, and commercial plans. With a sharp eye for market opportunities and P&L performance, you’ll help us grow market share while optimising our channel proposition.
You’ll work collaboratively across Commercial, Marketing, Operations, and Digital & Tech teams, as well as with external partners, to deliver initiatives that delight our customers and colleagues. If you’re a proactive self-starter with strong planning skills and a passion for commercial success, this is your chance to make a real impact in a fast-paced, customer-focused environment.
What you’ll do
- Trading: Driving sales and optimising performance across Travel Money, ensuring we deliver commercial growth and market share profitably across all our channels – Stores, Click and Collect, app and Digital.
- Planning: Forecasting responsibilities to ensure we have a well thought through budget that reflects trading opportunities and seasonality, working with key stakeholders across finance, marketing, loyalty, and partnership teams.
- Customer: collaborate with insight, marketing, customer service teams to identify any proposition themes and opportunities to ensure a frictionless customer journey across all channels.
- Performance analysis: reporting against our commercial targets using insight from multiple sources to identify trends, drive actions, and seek improvements to exceed our financial goals and market share participation.
- Risk and Compliance: working with compliance, marketing, and incident teams to ensure every campaign and customer moment is delivered compliantly and right first-time implementation.
Who you are
- Commercial Acumen: Demonstrates a strong understanding of business drivers and financial levers, with the ability to identify and act on opportunities that deliver profitable growth and long-term value.
- Communication & Influencing: Skilled in engaging stakeholders at all levels, clearly articulating ideas and strategies, and influencing outcomes through compelling storytelling and data-backed recommendations.
- Insight & Reporting: Uses data and analytics to generate actionable insights, build robust forecasts, and inform strategic decisions. Comfortable working with complex datasets to drive performance.
- Partnership & Relationship Management: Builds trusted relationships across internal teams and external partners, fostering collaboration and alignment to deliver shared goals and seamless customer experiences.
- Product, Marketing & Channel Management Experience: Brings hands-on experience in managing product portfolios, marketing campaigns, and channel strategies to optimise reach, relevance, and revenue.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Everyone’s welcome
We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S.
To support us on our journey, we’re building inclusive, diverse teams where everyazone can be themselves, do their best work, and make change happen. We support each other and succeed together.
Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you. #hybridrole #LI-Hybrid #LI-OT1
