Overview
Job Introduction
We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.
Every role within Eden Futures is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm, while being supported to live meaningful, fulfilled lives in line with their wishes and choices.
Safeguarding is our proactive, everyday practice. You will be expected to remain vigilant, professionally curious, and responsive, always acting in the best interests of the individuals we support. Alongside this, you will live our company values, recognising that how we work is just as important as what we do.
The Deputy Specialist Service Manager will support the Specialist Service Manager in leading services effectively and ensuring that we are responsive to those we support in a caring and safe environment whilst ensuring we are meeting legislative obligations and compliance requirements.
You can find out more about us here: https://edenfutures.org/life-at-eden/
At Eden Futures, we’re more than a supported living provider – we’re a true people’s organisation. In 2025, we were honoured with Investors in People Platinum status, and that achievement reflects our deep commitment to culture, collaboration, and giving our staff a real career in care. Hear from our staff and Expert Partners about why they love working for Eden Futures: https://edenfutures.org/our-people/
When you join us, you’ll discover genuine opportunities to grow. Whether through e-learning, face-to-face training, EdenEvolve – our leadership development programme, your own tailored development plan, we support you every step. We’re proud to offer apprenticeships and Continuous Professional Development opportunities too. See more about learning and development here: https://edenfutures.org/learning-development/
Oh, and we love celebrating our teams! From annual Care Awards to monthly staff recognition, and long-service milestones, we ensure you feel valued. We’re an employer people want to stay with. See our recognition page here: https://edenfutures.org/recognition/
You will receive 25 days annual leave plus Bank holidays. Plus, non-contractual benefits like take your birthday off work, and refer a friend to a Support Worker role with us and if they’re successful, you’ll receive a £500 bonus (unlimited referrals!) .. And more!
Please note: Eden Futures are unable to offer sponsorship for this position
Main Responsibility
- Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
- With guidance and training, provide structured supervision to the staff team and assist with personal reviews
- Identify areas for training / development
- Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
- Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Specialist Service Manager
- Undertake on-call duties as required
- Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Specialist Service Manager so an action plan can be agreed
- Monitor attendance and conduct return-to-work interviews
- Ensure staff complete timesheets / annual leave requests are dealt with appropriately
- Undertake on-call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
- Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
- Attend and contribute to management meetings and other team meetings to discuss and share information and progress
- Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.
- Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
- Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.
- Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users’ needs and preferences
- Generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
- Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature
The Ideal Candidate
- A developing leader with desire to progress into a managerial role
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
- Be willing to undertake further training or development which is deemed essential to fulfilling your role
- Ability to work effectively in a fast paced, demanding role
About the Company
Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.
Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.
We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
