Overview
Partnering Support Officer – Beeston, NG9 1LA
We have an exciting opportunity for an experienced individual to work in our East Midlands Regional Property Team.
The role will be working in our Nottingham Office to provide support to the Managers and Surveyors, helping contact customers, liaise with contractors, and ensure great record keeping is in place.
This is a busy, fast paced operation and the ideal candidate will be used to working in a similar environment where organisation is key.
What you’ll need to succeed
Expectation of our residents is high and budgets are tight, so this role requires a candidate that and has an aptitude for detail working under pressure.
We would anticipate you would have a commercial awareness and be able to follow and input into businesses processes.
Alongside excellent communication skills, your experience and a relevant track record are an absolute requirement with demonstrable use of spreadsheets, IT systems and other generic software. We would encourage candidates that have a natural curiosity for resolving problems and genuine passion for helping our customers.
Duties will include but will not be limited to the following
Working with contractors and residents on continuous improvement of projects, ensuring clear communication with all parties when booking and confirming appointments
Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates
Proactively assisting the team with general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholders
What you’ll need to succeed
Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
Experience of analysing customer feedback to achieve service improvements
Attention to detail and accuracy in reporting
Experience of working with external stakeholders
Experience of dealing with customers and responding to customer enquiries on the phone and in writing
An experienced user of Microsoft Office and the ability to easily learn other IT packages
Strong administrative skills and the ability to manage a varied and demanding workload
Ability to work independently and use initiative to problem solve
What you need to do now
If you’re interested in this role, take a look at the attached Job Description for more details.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
