Overview
Customer Resolution Specialist (Remote, Any Location, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Customer Resolution Specialist</b></H2></div><div><div><div><p><span>As a Customer Resolution Specialist, you’ll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth.</span><span> </span><span> </span></p></div><div><p><span>The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer focused environment. </span><span> </span></p></div></div><p> </p><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Why You Should Join Us </b></H2></div><div><ul type="disc"><li>$16H </li><li>Enjoy the benefits of working from home. Save time, money and reduce stress </li><li>No equipment? We provide everything you need! </li><li>Join a supportive community focused on engagement and recognition </li><li>Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program </li><li>Internal growth opportunity, 93% of our management team is promoted from within </li><li>Hands-on paid virtual classroom-style training, as well as ongoing job specific training <div> </div></li><li>Employee discounts and referral bonuses </li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What We Are Looking For </b></H2></div><div><ul><li>Legally able to work and reside in the United States </li><li>At least 18 years of age </li><li>High school diploma or equivalent </li><li>Flexibility to work various shifts, including evenings and weekends </li><li>Able to pass a background check </li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Skills </H2></div><div><ul type="disc"><li>Strong communication and active listening </li><li>Problem-solving and needs assessment </li><li>Ability to handle sensitive information and follow policies </li><li>Accurate documentation and attention to detail </li><li>Customer-focused approach with empathy </li><li>Technical and billing troubleshooting </li><li>Ability to manage multiple tasks and adapt to change </li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Home Setup Requirements </H2></div><div><ul type="disc"><li>A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed </li><li>A quiet, distraction-free space is essential </li></ul><p> </p><p><em><strong>If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role.</strong></em> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever™</H2></div><div><p style="margin-bottom:11.0px"> </p><p>Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. </p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt">Get to know us at <a href="http://foundever.com">www.foundever.com</a> and connect with us on <a href="https://www.facebook.com/foundever.usa/">Facebook</a>, <a href="https://www.linkedin.com/company/foundever">LinkedIn</a> and <a href="https://twitter.com/foundeverglobal">Twitter</a>.</span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">EEO</H2></div><div><p style="margin-bottom:11.0px"> </p><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.0pt">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</span></span></span></p></div></div></div>
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
