Overview
1st line support analyst – Uxbridge, UB8 1HE
IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum
Are you tech savvy and flexible with working hours?
Are you customer-service oriented?
Do you have previous experience in an IT support role?
Our client, a large facilities provider is looking for a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.
Please note, this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.
Duties will include, but are not limited to:
- Managing Stock assets including spares on our asset management tool
- Managing suppliers for repairs of items
- Meeting projects targets for new site implementations
- Replace/Renew/Use stock items at our storage site located near Head office
- Managing internal and external customers
- Troubleshoot and investigate various 1st line technical issues for a variety of hardware
What will I bring?
We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:
- Experience of working within a first-hand technical role
- Strong customer service approach and team player
- Strong work ethic and ability to work in dynamic work environment
- Excellent understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11
- Understanding of Networking principles – LAN / WAN
- Experience in problem solving basic issues
- Able to be proactive and checking with 3rd parties for updates and chasing where necessary.
- Experience in imaging Software (Acronis)
If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!
What’s on offer:
- Up to £26,000 pa depending on experience
- 25 days holiday, plus 8 bank holidays
- Career Development opportunities
- Pension scheme and employee discount
