Overview
Salary: Competitive
Location: Mexico City/Hybrid
Contract: Permanent/Full Time
We are looking for a Tech Support Analyst who will be responsible for investigating and resolving technical support issues across hundreds of institutions globally.
We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.
About the role
As a Tech Support Analyst, you will accept, own, investigate and resolve technical support issues on CUPA digital products globally reported directly by external or internal customers by using technical knowledge, problem solving and communication skills and techniques.
Key responsibilities:
Provide technical support to external customers (administrators, users…
