Account Director – Digitas Health
101 Wood Lane, London, W12 7FW

Company Description

Digitas Health is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the hands of patients, healthcare professionals, carers, and payers, we help health brands create value across today’s connected health ecosystem. To do this, we start with a generous, behaviour-driven ideal then work in lean, agile and iterative ways to turn the ideal into action.

We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty, break habits, connect care ecosystems, and disrupt traditional markets.

As part of Publicis Health, our small-but-mighty team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and other sister agencies in London, Windsor and around the world. 

Job Description

At Digitas Health, we believe the healthcare industry is ready for something new. New tech platforms, data-driven engagement models, and digital product divisions may be foundational to the current wave of change, but it’s ideas, experiences and stories that inspire people to change behaviour. And that’s where you come in.

Our work can take on many different forms from product design through to brand launches and omnichannel frameworks. As Account Director, you will be able to flex across these types of work pulling in different methodologies as needed to ensure at all time our client needs are met and expectations exceeded. But at the heart of it you will be human, intuitive and kind – working with different levels helping grow and inspire them whilst being inspired yourself!

Your day-to-day will include:

  • Taking ownership of the day-to-day relationship with the client, be seen as an essential contributor, and as such be invited to all key meetings-consistently adding value; strategically and tactically
  • Operating with a comprehensive understanding of the client’s business and actively seek out opportunities for further account development, taking the initiate to develop proposals and convert curiosity into great work
  • Investing time to build solid relationships with both day to day project clients and, where appropriate, senior client leads. 
  • Bringing together the right agency and/or discipline leads that will help drive the client and project forward in the right way. Knowing when to put the right people in front of the client to help present or sell our expertise.
  • Fostering senior level partnerships with all agency capabilities, engaging subject matter specialists to formulate solutions 
  • Upward management to GAD of project/client news and line management of an AM who will need nurturing and supporting across project deliverables.
  • Representing the needs of the brand team(s) at key agency meetings such as weekly leadership, and resource meetings, as well as monthly all agency meetings
  • Showcasing understanding of the DH revenue and profitability model and monitor fee performance to ensure monthly revenue expectations are met and account profitability are on track.
  • Collaborating with Project Management to prepare project scopes and forecasts and demonstrate an understanding of the impact of decisions relating to cost and profit





Who you are:

  • An experienced healthcare agency Account Director looking for a role where you can make a real difference for teams and clients, and help build a thriving business
  • Autonomous and collaborative, able to flex your approach to the needs of the business but equally able to work as part of a team on large accounts
  • Inclusive in your approach, happy to work alongside a small team to deliver great work that you care deeply about; work that matters
  • Capable of building strong client partnerships, and are passionate about helping clients innovate and re-imagine the ideal health experience
  • Proven experience on substantive digital programmes, and know well the risks and opportunities associated with delivering digital experiences, mobile apps, digital-first campaigns and omnichannel programmes, social media programmes and brand launches
  • Experienced at building businesses through organic growth, and driving your account finances
  • Persuasive and clear in your communications, and have gravitas when you present
  • Highly developed interpersonal, team building and relationship management skills
  • A team builder – developing internal teams to reach their full potential

Additional Information

Digitas Health has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

  • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
  • “YOU” DAYS – flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice.
  • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
  • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
  • FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing.
  • GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.


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