Overview
AV Technician – Strand, London, WC2R 2LS
About us:
King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33, 000 students from over 190 countries around the world.
About the role:
King’s AV Services is seeking an Audio-Visual Technician to join one of our busy dedicated AV teams. AV Services at King’s support a wide range of AV and IT user facing systems to deliver teaching and lectures, as well as both internal and external events. We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 30 days annual leave in addition to two wellbeing days, and several closure days leave. We are looking for a self-motivated individual with excellent customer service and technical skills who will deliver a first-class user experience for staff, students, and visitors via in-person support, telephone calls, email, and Microsoft Teams. The role will primarily be based at our Campus. You will provide support to our lecture theatres, classrooms,
meeting rooms and other spaces.
Your daily duties will include supporting users and maintaining devices including Crestron control systems, PCs, data projectors, PA systems, visualisers, lecture capture, and other AV equipment. Other responsibilities include managing AV bookings, ensuring that the required AV equipment is available and functioning in the rooms or delivered as required for lectures, functions, and events; using remote tools to monitor and assist users; audio and video recording of lectures and events; and Microsoft Teams support for hybrid meetings and Hyflex teaching.
Additional work with audio and video production or live event streaming may also be required. Working patterns can include some light shift work covering evening and weekend events, with the potential to earn overtime.
Key responsibilities:
- Supporting teaching, events, and meetings for internal and external clients to white glove level
- Supporting and maintaining a broad range of AV and IT systems and services
- Managing and supporting livestreaming and recording for events
- Managing support tickets and bookings via an online portal within applicable SLAs
- Participate in the continual service improvement process • To exercise sound professional and technical knowledge and to keep up to date with new developments / best practice through training and research
- To contribute to our knowledge base and documentation as required and adhere to University’s IT policy
- Function as an ambassador providing advice and knowledge where appropriate
- Assist in witness testing, ensuring adherence to the AV standards, as required
- Working across 2 different sites on a rota pattern.
The role will primarily be based at our Waterloo Campus. You will provide support to our lecture theatres and classrooms.
This post will be offered on an indefinite contract.
This is a full-time post – 100% full time equivalent.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Good level of knowledge and understanding of a wide range of audio-visual services and technologies such as display systems, live audio, visualizer, control systems, lecture capture, AVoIP and other AV equipment.
- Excellent diagnostic and problem-solving skills
- Must have demonstrable experience in AV or relevant technical industry experience (film/theatre/music/events).
- Experience of working effectively as part of a team, particularly with regards to delivering services and problem solving jointly
- Ability to work under pressure and meet challenging deadlines
- Good standard of written and spoken English
- Ability to manage and prioritize own workload effectively
Desirable criteria
- AV related technical qualification
- Able to install, configure, upgrade and test desktop computers (both Windows and macOS)
- Prior experience with Crestron, Dante, Q-SYS and Analog Way
- Experience of filming and video editing with Adobe Premier Pro or similar.
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
