Overview
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
The Opportunity
This role is responsible for supporting the Bank’s resilience by ensuring critical operations can withstand and rapidly recover from disruptive events. You will execute key activities across the Business Continuity Management (BCM) lifecycle, focusing on plan development, rigorous testing, and managing resilience documentation. The role requires collaboration with departments and major third parties to maintain a consistent state of preparedness, actively supporting the Bank’s response during incidents and helping to identify emerging threats.
Location: Cardiff & Manchester
Reporting to: Head of Incident Management
Closing date: Thursday, 6th November at 5:30pm.
Working hours: You will work full time Monday – Friday 9am – 5:30pm. Please note: this role will form part of a 24/7 on-call rota.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
Key Accountabilities Include:
- Business Continuity Planning: Support departmental owners in the timely development, review, and maintenance of their Business Continuity Plans (BCPs), ensuring all plans align with the latest Business Impact Analysis (BIA) and recovery objectives.
- Third-Party Resilience: Assist in the governance and oversight of continuity plans for major outsourcers, coordinating the collection and review of their BCPs, test results, and due diligence documentation.
- Testing and Exercising: Coordinate and document the annual cycle of BCP testing (e.g., walk-throughs, desktop exercises) for both internal teams and external providers, ensuring test objectives are met and findings are recorded.
- Incident Support: Provide direct support to the Business Continuity Manager and Incident Management Team during an actual incident or crisis, assisting with information gathering, communication, and recording of events.
- Action Remediation: Track and follow up on all actions arising from BCP tests, incidents, audits, and regulatory reviews, ensuring timely completion and accurate evidence collection.
- Risk Identification: Support the ongoing monitoring of emerging risks and threats (e.g., cyber, supply chain, geopolitical) and assist in assessing their potential impact on the Bank’s operational resilience.
- Awareness: Assist in developing and delivering training and awareness materials to embed a strong culture of business continuity and resilience across the Bank.
Requirements
Experience including Regulatory:
- 2-4 years of experience in Business Continuity or Operational Resilience within a Fintech and / or Financial Services environment
- Experience or exposure to a Business Continuity Management (BCM) tool (e.g., Fusion, Everbridge) or a dedicated governance/action tracking platform
- A developing understanding of the regulatory landscape for Operational Resilience in the UK (e.g., FCA/PRA PS21/3 & SS1/21) and how it applies to BCM and third-party oversight.
- Familiarity with the importance of documenting incident impacts and remediation accurately for potential regulatory reporting.
- Commitment to maintaining the integrity of all records and adherence to internal policies and control frameworks.
Behaviours & Competencies:
- Communication: Clear and concise written and verbal communication skills, with the ability to articulate technical or complex information to non-technical stakeholders.
- Stakeholder Collaboration: A strong collaborative approach, with the ability to support and guide department managers through the BCP lifecycle activities.
- Organised and Detailed: Exceptional organisational skills and a high level of attention to detail for coordinating testing activities and managing multiple BCP documents concurrently.
- Works well under pressure: A calm approach when supporting stressful situations and the initiative to manage day-to-day workload independently, proactively seeking solutions.
- Analytical Mindset: An ability to critically review continuity plans, identify potential gaps, and understand the flow of critical business processes and their dependencies.
Skills:
- Good understanding of ISO22301 and its application to the BCM lifecycle
- Foundational knowledge of risk assessment methodologies and Business Impact Analysis (BIA)
- Experience in designing/developing, facilitating and reporting on Business Continuity exercises
- 24×7 incident coverage and stakeholder management experience
- Practical experience working within an assurance, risk, audit, or compliance environment
- Proficiency in the Google Suite, particularly Sheets (for reporting/MI) and Slides (for training/presentations)
- A basic understanding of how technology and core retail banking processes (e.g., payments, customer service) function within a modern, cloud-based environment
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About us:
You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
