Overview
Client Service Delivery Specialist – Krakow, Poland
UK Client Service Delivery Specialist
Are you experienced in Group Risk and Healthcare renewals and confident managing client, provider and insurer queries?
Do you enjoy taking ownership of complex processes, building trusted relationships and keeping stakeholders informed?
If yes, this opportunity could be a great next step in your career! This is a hybrid role, with flexibility to work both virtually and from an Aon office, in line with local Smart Working policy.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
In this role, you will take ownership of Risk and Healthcare renewal activities for an assigned portfolio of clients, working closely with clients, providers, insurers and internal Aon teams to ensure accurate, timely and professional service delivery.
- Being responsible and taking ownership on Risk and Healthcare renewal activities for assigned Portfolio of clients
- Responding to variety of queries from the clients, providers, internal Aon Teams (e.g. insurer servicing queries, documentation queries, invoicing queries, P11D queries, eligibility queries, policy and data queries)
- Taking part in local strategy discussion, selecting the correct renewal path and provide necessary documentation
- Obtaining relevant data and preparing Risk Forecaster analysis
- Liaising with client and insurer for on risk requirements
- Final checking and completing of policy utilization reports
- Processing any renewals subject to exception (e.g. bespoke contract)
- Liaising with the clients and providers on Medical Underwriting requirements
- Requesting renewal terms/loss ratios from providers and initiating relevant processes in the system
- Keeping system records up to date (e.g. client or portfolio transfer)
- Being an insurer champion (if required) – building positive relationships with the providers
- Taking ownership over M&A work / TUPE / acquisitions – data gathering and initiating further processes
- Taking ownership over claims management – death, GIP, GCI claims: coordinate the process between clients and providers, keeping all relevant parties up to date, tracking and managing claims review
- Cooperating with Aon Finance Teams –
- Understanding and complying with the financial & industry regulations and legislations
- Providing a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
How this opportunity is different
This role offers broad exposure across the complete Risk and Healthcare renewal lifecycle, combining client service, provider management, claims coordination and process ownership. You will collaborate with clients, insurers, providers and colleagues across Aon, giving you the opportunity to build trusted relationships while contributing directly to high-quality outcomes for clients.
It is a great fit for someone who enjoys variety, takes accountability for complex tasks and wants to continue developing deep expertise in Group Risk and Healthcare within a collaborative, inclusive Aon environment.
Skills and experience that will lead to success
- English – C1 (written & spoken)
- Extensive knowledge of Group Risk and Healthcare industry
- Experience of dealing with claims
- At least 3 years of previous professional experience
- High level of accuracy and attention to detail
- Ability to work independently and proactively using own initiative
- Skilled at building positive relationships with an ability to manage numerous stakeholders.
- Confident communicator with both colleagues and clients at all levels of organisation.
- Excellent listening, organisation, and presentation skills
- Willingness to learn and share knowledge.
- Ability to adapt to change
- Proficient in Microsoft applications including excel
- Highly skilled in liaising with insurers and talking to clients and claimants
- Proficient in Microsoft applications including excel
- High level of accuracy and attention to detail
- Ability to work independently and proactively using own initiative
- Skilled at building positive relationships with an ability to manage numerous stakeholders.
- Willingness to learn and share knowledge and adapt to change
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
