Overview

Customer Administration Coordinator – Export – Ipswich, Suffolk, United Kingdom

Customer Administration Coordinator – Exports

Location: Ipswich, UK
Department: Customer Services
Reports to: Team Leader Customer Administration
Contract: Full time, Permanent 

 

We’re looking for an organised and customer-focused Customer Administration Coordinator – Exports to join our team in Ipswich. 

 

Key Responsibilities:

  • Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).

  • Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.

  • Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.

  • Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.

  • Promote the use of ONE’s digital platform and self services tools to ensure customer queries are handled efficiently. 

  • Ensure all costs are recovered and invoices are raised inline with the customer and ONE’s SOP. 

  • Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.

  • Work internally with multiple departments to ensure the most efficient and updated processes are in place.

  • To actively build knowledge and understanding of separate roles to enable cross department assistance.

 

About You:

  • Strong customer service focus with excellent communication and interpersonal skills.

  • Previous experience in shipping, logistics, or a customer service administrative role (preferred).

  • Good understanding of import processes and documentation.

  • Confident using digital platforms and open to adopting new technologies.

  • Detail-oriented with strong time management and problem-solving skills.

  • A positive attitude and willingness to learn.

  • Team player to work well in a team or on individual tasks.

 

WHAT WE OFFER

  • Paid annual leave of 25 days per annum in addition to UK public holidays
  • Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
  • Performance Related Pay – a pay award and discretionary annual bonus linked directly to their performance in addition to annual review
  • Permanent Health Insurance (PHI)
  • Death in Service Benefit (x8 annual salary)
  • Employee Assistance Programme, with free independent confidential support and virtual GP services
  • Private Medical Cover (BUPA) after two years’ service
  • Interest free annual travel season ticket loan
  • Family leave policies enhanced above statutory
  • Access to the UK’s Tax-Free Childcare scheme
  • Enhanced Company sick pay policy
  • Annual Medical Health check
  • Annual eye test and contribution towards glasses for VDU prescriptions
  • Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
  • Loyalty Award Scheme
  • Cycle to Work scheme

Before you apply -
Register now and turn on alerts for jobs like this!

  • To apply for this position, receive job notifications and manage your applications, click "Register with Diversity Jobs Group".
  • To apply for this position without registering, click "Apply with Customer".

By registering you agree to our terms and conditions.

Apply with Customer

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.