Overview
Customer Assistant – Learning – Lisburn –
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Administration Assistant
All the details
Working Pattern
Thursday 17:00-21:00
Friday 17:00-21:00
Saturday 09:00-18:00
To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.
Accountabilities:
Develop remarkable people
Support coordination of all development programmes including employability schemes for customer assistants
Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
Ensure all regional learning hubs and the academy facilities are maintained to a high standard
Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
Offer exceptional levels of service to all colleagues and visitors across the academy
Delivering regional buddy upskilling where required
Deliver upskilling to Induction facilitators in standalone hubs where required
Listen and act on colleague feedback to make this a great place to work , with the support of BIG
100% accurate execution
Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
Build key stakeholder relationships across Centre of Expertise, externally and Region
Utilise digital tools to manage academy learning capacity
Drive high performance
Act as subject matter expert for onboarding and My Welcome
Support the delivery and completion of Compliance Learning across the region
Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement
Technical Skills/ Experience:
Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Good level of digital capability and use of digital tools and applications
Adapting to change
Ability to learn new ways of working quickly and be able to deliver relevant information
Able to confidently deliver information in a public forum and ensure attendees’ understanding
Key Relationships and Stakeholders
External Candidates
Colleagues
Store Leadership
Regional People Team
BIG
