Overview

Customer Care Technician – , CF3 6BA

At Dandara, we’re proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we’ve been setting the benchmark for excellence in UK housebuilding.

We’re now looking for a Customer Care Technician to join our team, supporting our developments across the Cardiff area. You’ll take pride in completing a range of repair and maintenance tasks within newly built, occupied homes — ensuring our homeowners enjoy their property to the highest possible standard.

This role will be on a Fixed Term Contract for 12 Months

About the role

Reporting to the Customer Care Manager, you’ll handle a mix of hands-on maintenance tasks and coordination with contractors, ensuring all work is completed efficiently, safely, and to Dandara’s high standards.

What you’ll do

  • Carry out day-to-day maintenance, repair, and finishing tasks within occupied homes.

  • Diagnose and resolve issues related to plumbing, joinery, painting, or general property defects.

  • Coordinate with contractors and the site team for larger works.

  • Schedule and manage visits with homeowners in a professional and courteous manner.

  • Ensure all works are logged, tracked, and completed in line with company processes.

  • Uphold strong health and safety standards across all tasks.

  • Represent Dandara with professionalism and care in every homeowner interaction.

What you’ll bring

  • Solid background in property maintenance, multi-trade, or aftercare work within construction, housing, or facilities management.

  • Excellent technical skills and a hands-on approach.

  • Strong time management and communication skills.

  • A customer-focused attitude and pride in your workmanship.

  • Full UK Driving Licence and willingness to travel across Essex as required.

What we’ll offer you

  • Up to £40,000 depending on experience

  • Expensed Company Van and tools.

  • Discretionary bonus

  • 33 days’ holiday (inclusive of bank holidays)

  • Private Medical Insurance

  • Employee Assistance Programme (EAP)

  • Health Hero digital GP and Health Assured Wisdom App

  • Competitive parental leave

  • 3x salary life assurance (option to increase to 4x)

  • Cycle to Work scheme

  • Employer-matched pension up to 5%

  • Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.