Overview
Customer Enablement Executive
Location: UK (Hybrid/Remote)
Department: Customer Success / Commercial
Reports to: Customer Enablement Manager
About IRIS Software Group
At IRIS Software Group, we deliver market-leading software that helps organisations work smarter. Supporting over 120,000 customers across accountancy, education, HR, payroll and business sectors, we partner with businesses to help them achieve long-term success through innovative technology and exceptional customer experiences.
We’re looking for a proactive and customer-focused Customer Enablement Executive to join our growing team.
The Role
As a Customer Enablement Executive, you’ll manage the end-to-end enablement journey for a portfolio of existing customers, supporting their transition from legacy products to IRIS’ latest SaaS solutions.
You’ll work closely with customers to ensure they successfully adopt their new software, maximise the value of their investment and experience a seamless migration. Alongside delivering an outstanding customer experience, you’ll identify opportunities to retain and grow revenue by introducing customers to additional IRIS solutions where appropriate.
This is an excellent opportunity for someone with experience in customer success, account management, software sales or customer migrations who enjoys building relationships and driving successful customer outcomes.
Key Responsibilities
- Manage a portfolio of existing customers throughout their migration and enablement journey.
- Guide customers through the transition from legacy products to IRIS SaaS solutions.
- Build trusted relationships with customers through proactive inbound and outbound engagement.
- Support customers with product adoption, ensuring they gain maximum value from their new solution.
- Identify opportunities to retain, upsell and cross-sell additional IRIS products and services.
- Manage customer enablement plans and ensure key milestones are delivered on time.
- Maintain accurate records, forecasts and activity within CRM systems.
- Provide regular reporting and pipeline updates to the Customer Enablement Manager.
- Collaborate closely with Sales, Customer Success, Product, Professional Services and Support teams.
- Generate customer referrals and identify new commercial opportunities.
- Continuously seek opportunities to improve customer experience and internal processes.
What We’re Looking For
Essential
- Previous experience in Customer Success, Account Management, Customer Enablement, Customer Migrations or Software Sales.
- Strong relationship-building and stakeholder management skills.
- Excellent communication and presentation skills.
- Commercial mindset with the ability to identify growth opportunities.
- Highly organised with strong attention to detail.
- Ability to manage multiple customer projects simultaneously.
- Confident using CRM systems and Microsoft Office.
Desirable
- Experience working within a SaaS or software business.
- Knowledge of customer onboarding, product adoption or migration processes.
- Experience working towards revenue retention or commercial targets.
- Degree or equivalent experience.
What Success Looks Like
- Successful delivery of customer migrations and enablement programmes.
- High levels of customer satisfaction and product adoption.
- Achievement of revenue retention and growth targets.
- Strong pipeline management and accurate forecasting.
- Excellent cross-functional collaboration.
- Identification of upsell, cross-sell and referral opportunities.
Why Join IRIS?
- Join one of the UK’s leading software companies, supporting over 120,000 customers.
- Be part of a collaborative and customer-focused commercial team.
- Develop your career within Customer Success and Commercial Operations.
- Access ongoing learning, development and progression opportunities.
- Enjoy a competitive salary, bonus potential and comprehensive benefits package.
- Work in a flexible, inclusive and high-performing environment.
At IRIS Software Group, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates of all backgrounds and experiences.
Salary: Competitive
Location: Manchester
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
