Overview


Customer Service Administrator – Property Surveys – London

Customer Service Administrator – Property Surveys

£14 per hour plus exciting and generous incentives for hitting targets!

Fully Remote

Self-Employed / Contract position

We are seeking a driven, organised and commercially minded individual to join our growing surveying practice.

This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector.

Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth.

Key Responsibilities

Enquiry Management and Sales Conversion:

  • Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels).
  • Professionally present and sell our services to secure bookings.
  • Issue clear, accurate confirmation emails outlining scope, price and terms.
  • Ensure signed terms and payments are received promptly.

Sales Progression and Administration:

  • Monitor each instruction through to completion.
  • Maintain accurate CRM records.
  • Ensure correct email sequencing and documentation compliance.

Surveyor Diary Management and Logistics:

  • Coordinate property access with vendors and selling agents.
  • Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day.
  • Apply logical route planning and geographic awareness to maximise productivity.
  • Reconfirm all appointments 24 hours in advance.

Post-Survey Follow-Up:

  • Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours.
  • Maintain high standards of communication and professionalism.

Business Development:

  • Build and maintain relationships with local estate agents.
  • Secure direct instructions from agents and their clients.
  • Support management in developing repeat referral streams.

Candidate Profile

We are looking for someone who:

  • Preferably has experience in property, residential sales, or homebuyer surveys.
  • Is commercially aware and confident in selling professional services.
  • Has strong organisational and logistical planning skills.
  • Is personable, articulate and detail focused.
  • Has a positive, proactive “can-do” mindset.
  • Is ambitious and motivated to help build a growing business.
  • Is comfortable working closely with management and contributing ideas.

Reward and Progression

We offer a competitive salary with fair and achievable bonus structures. Bonuses are linked to:

  • Maintaining full Surveyor diaries.
  • Securing repeat business from agents.
  • Meeting agreed monthly job and revenue targets.

This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business.

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