Overview
Job Title: Customer Services System Manager
Salary: £34,500 – £44,850
Location: Cambridge/Hybrid (minimum of 2 days per week in the office)
Contract: Full Time/Permanent (35 hours per week)
This role is all about being the Zendesk expert for our English Assessment teams. You’ll be the driving force behind a seamless and scalable support experience, making it easier for both customers and internal teams to get help.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
We’re seeking a Zendesk Administrator to be the driving force behind our customer support operations. In this pivotal role, you’ll design, optimize, and maintain…
