Overview

Customer Success Manager

📍 UK Remote ¦ 💰 Competitive Salary + Bonus

Passionate about building long-term customer relationships and helping clients get the most from their software?

We’re looking for a Customer Success Manager to join our Accountancy division at IRIS Software Group. You’ll become a trusted advisor to a portfolio of high-value customers, helping them maximise value from our solutions while driving adoption, retention and long-term success.

What you’ll be doing:

✨ Managing a portfolio of strategic, high-value customers.
🤝 Building strong relationships with senior stakeholders.
📈 Driving customer adoption, retention and satisfaction.
📊 Delivering Quarterly Business Reviews and Customer Success Plans.
💡 Identifying opportunities to expand customer value through upsell and cross-sell referrals.
🚀 Working closely with Sales, Product and Customer Operations to deliver an outstanding customer experience.

What we’re looking for:

✅ 4+ years’ experience in Customer Success, Account Management or another customer-facing role.
✅ Experience managing high-value customer relationships.
✅ Strong commercial awareness with a customer-first mindset.
✅ Excellent communication and stakeholder management skills.
✅ Organised, proactive and able to manage multiple priorities in a fast-paced environment.

Why IRIS?

🌍 Global SaaS organisation supporting over 120,000 customers.
📈 Join one of the UK’s leading Accountancy software providers.
🏡 Fully remote role.
💙 Fantastic culture with genuine career development opportunities.

Interested in finding out more? I’d love to chat! Feel free to send me a message or apply today. 🚀

Salary: Competitive
Location: UK Remote, Manchester

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