Dietetic Administrator – Guildford

A full- time opportunity has arisen for an enthusiastic and motivated person to join the Administration team for the Dietetics Department at the Royal Surrey.

This is a busy and varied role, which will primarily support the dietitians with patient related administration tasks which do not require the expertise of a registered dietitian. It includes overseeing the management of telephone and email enquiries and referrals, the electronic finalising of clinic letters, booking and preparing clinics for dietitians and rescheduling of appointments as well as carrying out other general office duties. The job is critical to the smooth and efficient running of the dietetic department. You will be given training and supervision to develop your skills when dealing with queries and concerns from patients.

You will supporting a busy department of 42 dietitians and 6 dietetic assistants. We will require you to be able to work under your own initiative as well as part of a team. You will need to deal with enquiries, which may at times be of a challenging nature. We are also looking for someone who can effectively prioritise, is computer literate and takes a pride in delivering excellent customer services.

We are committed to ensuring an inclusive and supportive recruitment process. If you would benefit from additional support—such as meeting the recruiting manager or visiting the interview environment in advance—please let us know when applying

Main duties of the job

To assist the dietitians to provide a high-quality service to inpatients and outpatients at the Royal Surrey Hospital by providing comprehensive administrative support and undertaking tasks which do not require the expertise of a registered dietitian.

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn’t the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey – https://www.youtube.com/watch?v=R96pMboIYdo

Detailed job description and main responsibilities

The post holder will work as part of a team sharing responsibility for the smooth running of the dietetic department in line with Trust performance targets. This post will support the dietitians with the day-to-day care and administration of both inpatients and outpatients attending the Royal Surrey Hospital. A considerate, patient focused service will be provided in all dealings with patients and with staff around the hospital and throughout the whole Trust.