Overview

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer – we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Digital Product Manager – Ecommerce
Flexible UK locations with FlexFirst hybrid working

Overview

You’ll shape and optimise world‑class digital experiences across British Gas ecommerce products within Centrica Home, our B2C retail division. Your focus will be on driving commercial performance while improving the end‑to‑end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction.

About the role

You’ll own the ecommerce performance for your product area, using data and customer insight to continuously improve digital journeys and content. You’ll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes.

Key responsibilities include:

  • Owning ecommerce performance, with a focus on acquisition, retention and seamless digital journeys

  • Defining and delivering product goals including conversion, average order value, NPV and NPS

  • Using data, insight and user feedback to identify opportunities and prioritise improvements

  • Leading a test‑and‑learn approach using qualitative and quantitative methods (A/B testing, MVTs, user research)

  • Setting and communicating clear roadmaps and OKRs aligned to business and customer needs

  • Monitoring market trends, competitors and partnership opportunities

  • Working collaboratively with commercial, legal, regulatory and support teams to deliver compliant, scalable launches

  • Supporting and developing cross‑functional delivery teams and ways of working

What we’re looking for

Essential

  • Experience as a Digital Product Manager within ecommerce or digital environments, working in agile teams

  • Strong understanding of digital customer journeys and conversion rate optimisation

  • Confident working cross‑functionally with product, design and technology teams

  • Experience using customer research, testing and experimentation to inform decisions

  • A data‑driven mindset with strong prioritisation and problem‑solving skills

  • Clear, confident stakeholder communication, able to simplify complex topics

  • Solid understanding of SEO and digital marketing channels (PPC, display, social, VOD)

Desirable

  • Experience with Salesforce, Adobe Analytics/Target and Content Square

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.