Overview

Job Description

Working in the field, under the supervision of the Field Service Manager, the Field Service Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuromate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures. Regular UK and European, and occasional further international travel is required for this role. Full product training will be provided.

Responsibilities

  • Conduct regular scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices, while completing detailed service reports.

  • Provide remote and in-person technical support for surgical teams using Renishaw products during neurosurgery procedures in the operating room.

  • Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.

  • Install and update neuromate systems and software at customer sites.

  • Provide training to customers on the operation and care of Renishaw products.

  • Coordinate the investigation into issues and complaints raised by customers, completing onsite troubleshooting and corrective actions for the neuromate, neuroinspire and implantable systems

  • Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.

  • Provide complete and detailed service records for submittal to the Quality Management System.

  • Provide product feedback and input to R&D.

  • Provide technical support at marketing events.

  • Produce accurate and regular business expense reports and perform other required administrative duties.

  • Up to 80% travel is required for this role ·     

Key Requirements

  • A degree or HND in a related technical discipline

  • Demonstrated understanding of electronic and mechanical principles

  • A background in delivering high level customer service

  • Good report writing skills.

  • Demonstrated problem solving skills

  • A valid UK Driving licence

  • A valid Passport ensuring unrestricted travel to and from the UK

  • Suitable immunisation history to qualify being in a clinical environment

Desirable Requirements

  • Technical background in a Mechanical or Electronics related discipline

  • Experience working in a clinical environment or operating room

  • Experience working in a highly regulated environment

Benefits 

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (*not available at our Castle Donington, Exeter, York & Edinburgh sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a Homeworking policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, the option to join BUPA Renishaw health trust and an Employee Assistance Programme for employees and family.

Please click here for further information about our benefits.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.
 
If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.
 
We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or recruitment@renishaw.com.

Please click here for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Time Type:

Full time

Requisition Number:

R6452 Field Service Engineer (Open)

Location:

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