Overview
Financial Services Onsite Chat Specialist (Sumter, South Carolina, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Financial Services Onsite Chat Specialist</H2></div><div><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference. We are seeking passionate individuals to join us on site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Please note that candidates must reside within commuting distance to our office.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Overview </H2></div><div><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">As a Customer Chat Specialist at Foundever, you will support customers through secure digital chat channels for one of the largest banking and financial services providers in the U.S. You will assist customers with account questions, service requests, and financial inquiries while delivering professional and accurate support through written communication.</span></p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">This role is ideal for individuals who prefer written communication over phone interactions and thrive in fast paced, detail driven environments. Associates are responsible for following banking, security, privacy, and compliance regulations while providing a high standard of customer care.</span></p><p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why You Should Join Us</H2></div><div><ul><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Competitive Pay: Starting at $17/hour, with paid training at $15/hour.</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Work Schedule: Minimum 40 hours per week, with weekend availability as needed.’</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Growth Opportunities: Clear pathways for career advancement within the company.</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We’re Looking For</H2></div><div><ul><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Location: Must reside in Sumter, SC, or within commuting distance</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Age Requirement: Must be at least 18 years old</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Education: High school diploma or GED equivalent is required</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Experience: Experience in chat, banking, financial services, or contact center</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">environments preferred</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Availability: Must have flexible availability during operating hours</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Written Communication Skills: Strong grammar, professionalism, tone, and written customer service skills are essential</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Compliance Awareness: Ability to handle confidential financial information while following security and privacy regulations</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Skills</H2></div><div><ul><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Written Communication: Clear, professional, and empathetic chat communication</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Digital Navigation: Ability to navigate multiple systems and tools efficiently</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Attention to Detail: Accurate documentation and careful handling of customer information</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Problem Solving: Ability to assess customer needs and follow support processes effectively</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Customer Care: Delivering a positive experience through timely and thoughtful support</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Adaptability: Comfortable learning new systems, workflows, and banking procedures</span></li><li style="line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Reliability: Dependable with a strong commitment to quality and compliance</span><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"> </span></span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever</H2></div><div><p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Military Partners</H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Equal Opportunity Employment (EEO)</H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Interested in Becoming Part of Our Team? </H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Visit us at <a href="https://foundever.com/" style="color:#0563c1;text-decoration:underline">https://foundever.com/</a>and connect with us on <a href="https://www.facebook.com/foundever.usa/" style="color:#0563c1;text-decoration:underline">Facebook</a>, <a href="https://www.linkedin.com/company/foundever" style="color:#0563c1;text-decoration:underline">LinkedIn</a>, and <a href="https://twitter.com/foundeverglobal" style="color:#0563c1;text-decoration:underline">Twitter</a>. </span></span></span></p><p class="MsoNoSpacing"> </p></div></div></div>
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
