Overview

General assistant – Uttoxeter, ST14

Job Description

Job Purpose:

To support the efficient day-to-day operation of the catering service by delivering high standards of food preparation, service, cleanliness, and customer care. The General Assistant plays a key role in ensuring a safe, hygienic, and welcoming environment for all clients, visitors, and team members.

Key Responsibilities:

Food Preparation & Service

  • Assist with basic food preparation tasks, including washing, peeling, chopping, and assembling ingredients in line with company standards
  • Support chefs in preparing meals for service in a timely manner
  • Serve food and beverages to customers in a professional and friendly manner
  • Ensure food is presented attractively and in line with portion control guidelines
  • Replenish counters, displays, and service areas as required during service periods

Customer Service

  • Deliver excellent customer service at all times, maintaining a positive and approachable attitude
  • Engage with customers, responding to queries and requests promptly and professionally
  • Handle customer feedback appropriately, escalating concerns when necessary
  • Maintain a clean, welcoming dining environment for all guests

Cleaning & Hygiene

  • Maintain high standards of cleanliness and hygiene across all kitchen, service, and dining areas
  • Carry out daily cleaning schedules, including equipment, surfaces, and utensils
  • Ensure compliance with food safety regulations (including HACCP procedures)
  • Follow all company and statutory health & safety guidelines
  • Dispose of waste correctly, adhering to recycling and environmental policies

Stock Control & Organisation

  • Assist with receiving, checking, and storing deliveries in line with food safety standards
  • Ensure stock is rotated using FIFO (First In, First Out) principles
  • Report any shortages, damages, or quality issues promptly
  • Keep storage areas well organised and tidy

Health & Safety

  • Follow all health and safety procedures at all times
  • Use equipment safely and report faults immediately
  • Maintain personal hygiene standards in line with food safety requirements
  • Wear appropriate PPE and uniform as required

Teamwork & Communication

  • Work collaboratively with kitchen and front-of-house team members
  • Support colleagues during busy periods to ensure smooth service delivery
  • Communicate effectively with supervisors and management
  • Participate in team briefings and training sessions when required

Skills & Experience Required:

Essential:

  • Positive attitude and willingness to learn
  • Strong work ethic and reliability
  • Good communication and interpersonal skills
  • Ability to work as part of a team and independently
  • Basic understanding of food hygiene and safety



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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.