Overview
Information, Advice & Guidance (IAG) Manager – NN16 8TL
Our Benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
Are you a passionate, experienced leader ready to shape a brand-new service that will have a lasting impact on families, children, and young people? We’re launching an exciting new Information, Advice & Guidance (IAG) team and we’re looking for a dynamic IAG Manager to lead the way.
This is more than a role, it’s an opportunity to build something from the ground up. You’ll be at the forefront of a forward-thinking team, driving how we deliver our Family Information Service (FIS), Local Offer, and the Family Hubs Digital Front Door, including the vital Best Start for Life content.
The Family Information Service (FIS) is a statutory duty under the Childcare Act 2006, while the Local Offer is mandated by the Children and Families Act 2014. Together, they support families and young people (0-25), particularly those with special educational needs and disabilities (SEND), by connecting them with education, health, care, and community services. As our IAG Manager, you’ll ensure this critical support is accessible, up-to-date, and easy to navigate.
About you
You’ll need to be flexible, proactive, and quick-thinking, with the ability to manage your own time and travel across North Northamptonshire when needed. Some evening and weekend work may be required to support the team and attend community events.
We’re looking for someone who truly understands the needs of local families and can connect them with the right support. You’ll be skilled in sourcing and sharing accurate, accessible information across key areas like health, education, childcare, housing, and more — helping families make confident, informed decisions.
Key Skills & Abilities:
We’re looking for a skilled, forward-thinking professional with the experience and drive to lead a vital local service. You should have:
- Proven ability to develop clear, accessible information and communication channels
- Strong experience in multi-agency working and project delivery
- Confidence in analysing data and producing clear management reports
- Experience leading and motivating teams to meet goals and improve services
- Excellent people skills, with a problem-solving, can-do attitude
- Strong IT skills, confident using Word, Excel, databases and digital platforms
- A flexible, proactive mindset with a passion for service improvement
- Background in community development across voluntary/statutory sectors
- Sound understanding of SEND, disability and the wider support landscape
- Up-to-date knowledge of relevant legislation, policies and procedures
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
http://www.cambridgeshire.gov.uk/council/jobs-and-careers
