Learning Coordinator – Remote (Remote, Any Location, United States of America)

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021  

Gold Stevie Award Winner for Great Employers in 2024 and 2022 

We foster an exciting culture of creativity, connection, and commitment 

Read more about our culture: Foundever® Stories. 

Job Summary

• Works well with others, provides support and models the appropriate behaviors. Delivers a high level of engagement, productivity and customer service.  
• The scope of the position includes, but is not limited to:  
• Tasks and responsibilities:  
• Organizations’ subject matter expert for all the systems, rules and regulations for the agent’s resident state to ensure that an agent can get licensed in that specific state.  
• Interacts with the state body when issues arise that prevent an agent from becoming licensed.  
• Establishes, implements, and maintains a formalized review process for compliance, including a review (audit) process ensuring compliance with state requirements, client’s standards and policies.  
• Verifies licensure of new employees, if applicable and may conduct or authorize background reports. Notifies agents of non-compliance and assists them in remedying the issue by supporting agents with background issues, write statements and get necessary court documents.  
• Applies for agent’s resident state licensure once they have passed the exam.  
• Dis-affiliate agents when they leave the company.  
• Tracks agent’s development and “Continuing Education” and ensures agents, team leaders and trainers get all the necessary CE done in time for their license renewal.  
• Tracks agent licenses; renewal and state additions and apply for license renewals before license expiration; prepares applications and submits paperwork to appropriate licensing bodies or governmental agencies.  
• Analyzes new agent text and email responses, Exam FX logins, study percentage progress, study hours and compile a report with notes, test scores, test attempts.  
• Supports, collaborates and provides guidance to the recruiting team ensuring the right expectations around requirements and study efforts are provided 
• Aligns with recruitment ensuring agent background checks and plays a role in candidate qualification/disqualification.  
• Manages the fingerprint process and procedure for all passing students for state required purposes and provides them to licensing specialist  
• Organizes/schedules test dates and times; communicates information to learning specialists and students via text and email while supporting financial objectives; controlling costs to the best of our abilities; coordinating with Exam FX in obtaining study vouchers.  
• May perform other additional duties and responsibilities as assigned. 

Position Qualifications

• Ability to be flexible, adaptable to change and thrive in a fast-paced environment.   
• Ability to maintain high level of professionalism and confidentiality.  
• Excellent listening and oral/written communication.  
• Organizational, time management, and problem-solving skills.  
• Flexible to the needs of the business and clients.  
• Strong discretionary and decision-making skills.  
• Ability to effectively coach.  
• Strong interpersonal skills.  
• Ability to follow process with attention to detail with minimal error.  
• Ability to review, analyze, interpret reports and performance statistics. 

Work Experience

• Two years related experience with insurance licensure with comprehensive knowledge of subject matter; or related training/education and experience is required.  
• Must meet licensure requirement for the specific Line of business.  
• Comprehensive knowledge of insurance policies, procedures, and practices preferred  
• Call center or other high volume environment experiences is a plus. 

Education

– High school / GED completion required.  

– Bachelor’s degree, preferred. 

Salary Range

The base pay range for this position is up to $17 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.   

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.   

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.