Operational Systems Product Lead – Hybrid

Overview

Operational Systems Product Lead – Hybrid

Location: Hybrid, Leatherhead

Salary: Competitive

Contract: Full time, Permanent

Hours: 37,5

About Us

Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long-lasting, rewarding career in the social care sector.

We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.

Job Description

We are seeking a highly skilled and motivated Operational Systems Product Lead to join our community hub team. The successful candidate will play a crucial role in leading the development of Achieve togethers Operational systems (products), developing system features, functionality and provide support for a range of applications. 

Key Responsibilities:

• Proactively investigate, identify, and translate business needs into detailed requirements. 
• Then assess current system features, prototype new configurations and or digital forms and workflows that will deliver the required business process solution. 
• Manage the change process, building a backlog of work, agreeing priority items for development, and planning out a roadmap of small change sprints.
• Manage, set up and amend our SaaS systems configuration, RBAC controls, workflow, digital forms, and automation tools, to create, test and deliver solutions.
• Work with systems suppliers on system upgrades and releases and other third-party systems providers on cross platform integration.
• Support users to engage, own and embed change through training and support, collect feedback for future iterations.
• Investigate and undertake root cause analysis of any system issues, to then work with suppliers to resolve and fix. 
• Ensure the vision of the product is being delivered and drive continuous product improvement and optimisation.
• Ensure data quality by embedding good validation, exceptions reporting and collaborating with users on sound business processes to embed and systemise quality by design.

Requirements:

• 5 Years + experience in a relevant SaaS application support, product, or analysis role
• 3 years + experience with agile software development methodologies
• Demonstrable experience as a Product Owner or similar role focused on solutions in the Health / Social care space
• Proven experience of agile methodologies
• Experience in managing operational, quality, audit and compliance systems, e.g. Radar, Datix, Access Group
• Other modern SaaS platforms in the healthcare or social care, e.g. Audit, risk, compliance, HSE, etc
• Process automation, workflow and integration tools, skills, and knowledge
• System configuration, set up of rules, roles-based access, and other controls.
• Good knowledge of project, sprint, and agile planning
• Excellent attention to detail, highly organised and follows up on promises.
• Excellent time management and meeting facilitating skills.
• Able to plan and prioritise relevant tasks.
• Use own initiative and take full responsibility for actions.

Benefits:

At Achieve together, we see this as more than a job, this is the start of your career journey with us.  With 75% of our managers promoted from within, this is a fantastic opportunity to develop your career and reach your full potential. Not forgetting, we also offer a wide range of benefits that include:

• Competitive salary
• Wagestream – a financial health app that gives you the ability to receive optional pay advances
• Opportunities for ongoing education and professional growth
• Employee welfare and wellbeing initiatives
• Access to counselling services and mental health programs
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards
• A supportive and inclusive work environment that values employee well-being
• Opportunities for team building and social engagement

Apply Now!

Passion for positively shaping lives is just as important to us as your experience.  Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!