Overview
Pantheon Flagship Store – Fashion, Home & Beauty – Deputy Store Manager – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
This Deputy Store Manager role is based in our flagship Pantheon store, at the heart of M&S fashion, home and beauty. You’ll help bring the best of M&S style to life — leading passionate teams to deliver five-star service, exceptional visual standards and strong commercial results. Supporting the Store Manager, you’ll help shape the store’s direction, inspire your teams, and step up to lead the full operation when needed. It’s a great opportunity for a hands-on leader who loves product, people and performance in a fast-paced, high-profile retail environment.
All the details
Deputy Store Manager (Fashion, Home & Beauty) As a Deputy Store Manager in Fashion, Home & Beauty, you’ll help bring the best of M&S style to life, leading your teams to deliver five-star service, outstanding visual standards, and sales growth in a fast-paced retail space. You’ll support the Store Manager in shaping the store’s commercial direction and customer experience and step up to lead the full operation when needed. This is a role for leaders who combine sharp operational skills with genuine passion for product, people and performance. What you’ll do • Lead the daily operation across Fashion, Home & Beauty, ensuring exceptional service, strong commercial delivery and standout visual presentation. • Support the Store Manager to deliver the retail plan and drive performance across sales, profit, standards and people. • Step up to run the full store, keeping energy and focus high. • Coach and develop Team Managers and colleagues to inspire customers, deliver new collections and sell with confidence. • Bring data and insight to life to identify opportunities and make quick, confident commercial decisions. • Champion digital adoption and omnichannel retailing, helping teams connect online and in-store experiences for the customer. • Set and maintain high standards in service, styling and presentation, always reflecting the modern M&S brand. • Build a diverse, motivated team that thrives on collaboration, pace and progress. Who you are • Experienced in leading large teams in a retail or visual-led environment. • Passionate about style, product and creating great customer experiences. • Commercially sharp, operationally strong and confident making fast decisions. • A hands-on leader who brings energy, clarity and accountability to every shift. • Skilled in coaching, feedback and development to get the best out of people. • Digitally confident, with an eye for innovation and improvement. • Adaptable, resilient and ready to step up when needed. Style it. Shape it. Lead it. Be part of the new M&S. Take Your Marks and apply today.
