Overview
Project Manager – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value. We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.
All the details
Are you a highly organised and proactive project manager with a passion for bringing new food products to life? This is a fantastic opportunity to lead the delivery of exciting product development projects from concept to launch. You’ll be at the heart of our Foods category, working cross-functionally with teams in design, packaging, technical, and commercial operations to ensure every product hits the shelves on time and to the highest standards. If you thrive in a fast-paced environment, love solving problems, and enjoy motivating teams to deliver their best work—this role is for you.
What You’ll Do
- Lead new product development projects through the full Stage Gate process—from Kick Off to Post-Implementation Review—to ensure safe and timely launches
- Own and handle the critical path using our project management platform (FIND), adjusting timelines and dependencies to keep projects on track
- Identify and resolve risks and issues early, creating contingency plans and calling out when necessary to ensure delivery
- Facilitate and document Gate meetings, ensuring decisions are made and communicated clearly across partners
- Collaborate cross-functionally with teams such as Design, Packaging, Technical, and GSPs to align on project goals and execution
Who You Are
- Experience managing fast-paced, complex projects with cross-functional teams
- Strong communication skills, both verbal and written
- Confidence in influencing senior partners and making decisions
- Highly organised, proactive, and efficient approach to work
- Understanding of the Stage Gate process for new product development (NPD)
What’s in it for You?
Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- 20% colleague discount for you + 1 household member (after probation)
- Competitive holiday allowance + option to buy more
- Discretionary bonus schemes linked to performance
- Strong pension + life assurance
- Tailored induction + training from day one
- Perks and savings via M&S Choices portal
- Market-leading family policies (parental, adoption, neonatal leave)
- 24/7 wellbeing support (GP access + mental health services)
- 1 paid volunteer day a year
Everyone’s Welcome
We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.
If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.
#LI-Hybrid #hybridrole
