Overview
Remote Licensed Customer Service Representative (Remote, Texas, US)
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Remote Licensed Insurance Customer Service Representative</H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt;line-height:107%;font-family:'Calibri Light', sans-serif;color:#09092d">Work From Home | Full Time | US</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Build a career in insurance, from the comfort of home</H2></div><div><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">What if your next career move came with paid licensing, full benefits, and real room to grow, all without leaving your house? At Foundever, we invest in you from day one so you can build something lasting in the insurance industry.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About This Role</H2></div><div><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Have you ever thought about becoming a licensed insurance professional? This is your opportunity.</span></p><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">As a Work From Home Licensed Insurance Customer Service Representative, you will handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies. Your focus will be delivering accurate, empathetic service while helping customers understand their coverage and resolve policy questions with confidence.</span></p><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">This role is about education, not pressure. You will offer thoughtful, needs based coverage recommendations that genuinely fit each customer's situation.</span></p><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Here is how you get started: While completing your licensing requirements, you will begin by supporting billing inquiries. Once licensed, you transition into full policy servicing and coverage support. Foundever covers every step of the licensing journey including pre-licensing preparation, exam fees, and background checks.</span></p><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">To set yourself up for success, you will need a quiet, dedicated workspace at home where you can stay focused during training and customer calls.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why Foundever</H2></div><div><ul><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">$16 to $19 per hour based on training phase and production milestones</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">100% paid professional training starting at $16 per hour</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Foundever covers your licensing costs including prep, testing, and fees</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Comprehensive medical, dental, and vision benefits</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Employee Assistance Program and wellness resources</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">401(k) with company match</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Paid Time Off and employee discounts</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Bonus programs and referral incentives</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Calibri Light', sans-serif;color:#09092d">93% of managers promoted internally because growth here is real</span></strong></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We’re Looking For</H2></div><div><ul><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">18 years or older with a high school diploma or GED</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">1 year of customer service or related experience preferred</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Comfortable managing inbound calls in a structured, work from home environment</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Open availability including evenings and weekends based on business needs</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;line-height:107%;font-family:'Segoe UI', sans-serif;color:black">Commitment to consistent attendance during training and your assigned schedule after successful completion is key. Your engagement, attendance, and performance throughout training help us match you with the best available production schedule for success.</span></strong></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Motivated to complete coursework and earn your state insurance license</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills That Set You Up for Success</H2></div><div><ul><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Ability to navigate multiple systems and tools with ease</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Clear, professional communication with customers and teammates</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Confidence explaining insurance coverage options with empathy</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Strong self motivation, accountability, and attention to detail</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Ability to identify customer needs and recommend the right solutions</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Your Home Office Setup</H2></div><div><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">To do your best work, you will need:</span></p><ul><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">A hardwired high speed internet connection with a minimum of <strong>20 Mbps </strong>upload and download</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">A quiet, secure, and dedicated workspace free from distractions</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">A webcam is provided and will be used throughout training to create an engaging, connected learning experience. Once you are in your role, you can expect to use it for team check ins, one on ones, and team activities as well.</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">A personal computer, laptop, or compatible tablet during College of Insurance training</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Licensing Requirements</H2></div><div><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Foundever covers everything you need to get licensed including pre-licensing training and exam prep, testing and licensing fees, and required background checks.</span></p><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Please note that travel to testing or fingerprinting locations may be required, and a valid state issued photo ID is needed to complete this process.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Schedule and Training Hours</H2></div><div><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Hours of Operation</span></strong></p><ul><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Monday through Friday: 8 a.m.-10 p.m. ET (7 a.m.-9 p.m. CT)</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Saturday: 8 a.m.-8 p.m. ET (7 a.m.-7 p.m. CT)</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Sunday: 11 a.m.-5 p.m. ET (10 a.m.-4 p.m. CT)</span></li></ul><p style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Shifts may include evenings and weekends. All shifts are scheduled within our hours of operation, and schedules are shared in advance so you can plan accordingly.</span></p><p style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Training Schedule </span></strong></p><ul><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">College of Insurance (COI) Training: Monday-Friday, 9 a.m.-5:30 p.m. ET (8 a.m.-4:30 p.m. CT)</span></li><li style="background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Product Training: Monday-Friday, 11:30 a.m.-8 p.m. ET (10:30 a.m.-7 p.m. CT)</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Who Thrives Here</H2></div><div><p style="background-color:white;margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">People who enjoy structured learning, helping others make sense of complex information, and building a stable work from home career with real growth ahead. If that sounds like you, we would love to connect.</span></p><p style="margin:0.0in;background-color:white;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif;color:#09092d">Foundever celebrates the moments that matter, and your career is one of them.</span></p><h2 style="margin:0.0in;background-color:white;font-size:18.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'Calibri Light', sans-serif;color:#09092d"> </span></h2></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever</H2></div><div><p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Calibri Light', sans-serif">Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. </span></span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:11.0pt"><span style="font-family:'Calibri Light', sans-serif">Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. </span></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Military Partners </H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">EEO</H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Calibri Light', sans-serif">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Interested in Becoming Part of Our Team? </H2></div><div><p class="MsoNoSpacing"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d">Visit us at </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="www.foundever.com" style="color:blue;text-decoration:underline" target="_blank">www.foundever.com</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d"> and connect with us on </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="https://www.facebook.com/foundever.usa/" style="color:blue;text-decoration:underline" target="_blank">Facebook</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d">, </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="https://www.linkedin.com/company/foundever" style="color:blue;text-decoration:underline" target="_blank">LinkedIn</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d"> and </span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:black"><a href="https://twitter.com/foundeverglobal" style="color:blue;text-decoration:underline" target="_blank">Twitter</a></span></span></span><span><span style="font-family:'Calibri Light', sans-serif"><span style="color:#09092d">. </span></span></span></span></span></p></div></div></div>
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
